StirlingJob Purpose
The Visitor Experience Manager is responsible for leading and developing the museum’s visitor-facing operations, ensuring all visitors receive a welcoming, engaging, accessible, and high-quality experience.
The role combines visitor services, operational management, team leadership, retail oversight, public engagement, and commercial development. The postholder will oversee reception, visitor flow, shop operations, bookings, and public areas to maintain high standards of customer care, presentation, and service across the museum.
The Visitor Experience Manager will play an important role in shaping the overall visitor journey while supporting the museum’s public engagement, commercial sustainability, and community objectives.
Working closely with colleagues, volunteers, schools, community groups, visitors, and external partners, the postholder will ensure the smooth and effective operation of the museum and contribute to the continued development of visitor experience.
Apply for this role
Contract Terms
• Full-time position
• 35 hours per week
• Fixed-term contract for two years
• Occasional weekend and evening working required
How to Apply
Please send your CV and covering letter to: jobs@thesmith.scot
In your covering letter, please tell us why you are interested in the role and provide examples of how your skills and experience meet the requirements outlined in the job description and person specification.
For more information, visit: https://www.smithmuseum.scot
