The General Manager will oversee and coordinate the operational, administrative, HR, and systems functions of NYOS, ensuring the organisation runs smoothly and to a high standard. They will act as the central point of connection for day-to-day operations, providing cohesion across teams, streamlining processes, and supporting each department to deliver effectively. The post currently manages a Digital Support Apprentice, who supports finance and administration departments.
Principal Accountabilities
Operations & Office Management
● Lead the day-to-day management of NYOS’s office, contracts, IT systems, and suppliers.
● Act as first point of contact for general enquiries and manage organisational email accounts.
● Maintain and develop the Beacon CRM system for fundraising and participant data, ensuring integration with other systems.
● Manage GDPR compliance, policies, and training across the organisation.
● Record monthly emissions data (energy, travel, resource use) to support statutory reporting and the sustainability plan.
● Liaise with external IT support to ensure systems are secure and effective.
● Maintain stock of office supplies and oversee ordering.
Programme & Event Support
● Support participant recruitment, bursary applications, and audition process.
● Assist with preparation of course materials and event administration.
● Support freelance contracting process
● Attend concerts/events to manage front of house and ticketing.
● Collect and monitor data for reporting purposes.
HR & People Support
● Administer recruitment, onboarding, and personnel records (with HR policy support from external advisers).
● Support line managers with HR documentation and training logistics.
Finance Support (under direction of Head of Finance)
● Process purchase and sales invoices, payments, and receipts.
● Maintain financial records in Xero and assist with reconciliations.
● Support bursary administration and fee collection.